RELIABLE CIS-CSM - SERVICENOW CERTIFIED IMPLEMENTATION SPECIALIST - CUSTOMER SERVICE MANAGEMENT EXAM TEST KING

Reliable CIS-CSM - ServiceNow Certified Implementation Specialist - Customer Service Management Exam Test King

Reliable CIS-CSM - ServiceNow Certified Implementation Specialist - Customer Service Management Exam Test King

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Tags: CIS-CSM Test King, CIS-CSM Latest Dumps Questions, Exam CIS-CSM Course, Valid CIS-CSM Exam Syllabus, CIS-CSM Pdf Demo Download

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It is similar to the CIS-CSM desktop-based software, with all the elements of the desktop practice exam. This CIS-CSM exam can be accessed from any browser and does not require installation. The CIS-CSM questions in the mock test are the same as those in the real exam. And candidates will be able to take the web-based CIS-CSM Practice Test immediately through any operating system and browsers.

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100% Pass Quiz 2025 High Hit-Rate ServiceNow CIS-CSM: ServiceNow Certified Implementation Specialist - Customer Service Management Exam Test King

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ServiceNow CIS-CSM (ServiceNow Certified Implementation Specialist - Customer Service Management) Exam is a certification exam designed to test your knowledge and skills in implementing and configuring the ServiceNow Customer Service Management application. CIS-CSM exam is intended for individuals who have a solid understanding of ServiceNow and are looking to specialize in customer service management. Upon passing the exam, you will earn the ServiceNow Certified Implementation Specialist - Customer Service Management certification, which is recognized worldwide as a mark of excellence in the ServiceNow community.

ServiceNow Certified Implementation Specialist - Customer Service Management Exam Sample Questions (Q184-Q189):

NEW QUESTION # 184
Configure chat for Agent Workspace so that agents can interact with their customers. From a chat, agents can:
Options are :

  • A. Create a record, such as an incident or a case
  • B. Escalate the chat to another agent
  • C. Respond to questions
  • D. Escalate the chat to virtual agent

Answer: A,B,C


NEW QUESTION # 185
What do blue circles in the timeline of a case form represent?

  • A. Activity updates
  • B. Customer comments
  • C. State changes
  • D. Triggered SLAs

Answer: C

Explanation:
Reference:
customer-service-management/reference/r_CustomerServiceCaseTimeline.html


NEW QUESTION # 186
Which roles can propose a case as a Major Case candidate? (Choose three.)

  • A. Major issue manager (sn_majorissue_mgt.major_issue_manager)
  • B. Customer service manager (sn_customerservice_manager) Most Voted
  • C. Proxy contact (sn_customerservice.proxy_contact)
  • D. Customer service agent (sn_customerservice_agent) Most Voted
  • E. Customer case manager (sn_customerservice.customer_case_manager)

Answer: A,B,D


NEW QUESTION # 187
Major Issue Management uses which one of the following capabilities?

  • A. Targeted Communications
  • B. Governance Risk and Control
  • C. Asset management
  • D. Record producers

Answer: A

Explanation:
Explanation


NEW QUESTION # 188
What does the Agent Whisper function do?

  • A. Lets agents have chat conversations with other agents without the requester knowing
  • B. Lets agents and requesters have a conversation without the chat supervisor knowing
  • C. Lets agents and chat supervisors have a conversation without the requester knowing
  • D. Lets the chat supervisors have a conversation with the requester without the agent knowing

Answer: C


NEW QUESTION # 189
......

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CIS-CSM Latest Dumps Questions: https://www.exam4docs.com/CIS-CSM-study-questions.html

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